Are you actually scaling AI? Why scattered tools and pilots are holding companies back.

Omnicom CIO Craig Cuyar discusses AI, data and operating model transformation as the company evolves into a more integrated, ...

Inbank is implementing changes to its operating model and leadership structure to become more product centric, strengthen commercial execution and organizational scalability.

You cannot buy technology and assume it will create an advantage. Competitive advantage tends to come from who is most ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

Chief information officers often talk about their "IT operating model." This overly complex term describes the core activities needed to run an IT organization. IT does not exist in a vacuum. It ...

For those who said governments could not move fast, our recent experience revealed otherwise. But it’s more than working from home — the public sector must be able to legislate, educate and deliver ...

The Covid-19 pandemic has caused asset managers to fundamentally reevaluate how they work and interact with clients and service providers, according to BNP Paribas Securities Services. Jeffrey Zoller, ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

A new Forrester study finds firms that achieved higher performance levels transform their IT operating models and address challenges incrementally. IT operating models are in transition with ...