Leaked T-Mobile memo reveals major customer account policy change

Since last fall, T-Mobile has been led by Srini Gopalan, who officially became CEO on Nov. 1. He has repeatedly expressed his ...
Entrepreneur

‘There Were a Lot of Naysayers’: Half of T-Mobile’s Customer Calls Are Now AI — And That’s Just the Beginning

T-Mobile is using AI to proactively resolve customer issues, aiming to eliminate the need for support calls altogether. Voice AI now handles about half of customer service calls, contributing to over ...
CNET

T-Mobile's New AI Service May Soon Handle Support and Make Account Changes for You

Eli covered the latest in the ever-changing worlds of telecom, streaming and sports. He previously worked as a technology reporter at USA Today. Like most companies in 2024, T-Mobile is jumping onto ...
Android Authority

T-Mobile thinks more AI is just what its customer service needs

T-Mobile has partnered with OpenAI to develop IntentCX, an AI platform for automating and enhancing customer service. IntentCX will leverage AI to provide personalized, proactive, and real-time ...